FAQ
Frequently asked questions
Answers, served.
Starting a business
I’ve never run a business. Can I really do this?
Yes — that’s exactly who Starter is for. You get a professional storefront, guides for pricing and setup, and 90 days free to build momentum before paying anything.
Do I need certifications or insurance?
Requirements vary by state and service. Our resources cover food-handler certification, liability insurance, and alcohol-service considerations, and USPCA membership adds professional education for chefs.
Will SRVE bring me customers?
SRVE is built first to help you run and grow your own business — your brand, your clients. Marketplace and partner demand channels are additive growth opportunities, not something to depend on from day one.
Platform & setup
What can I sell on my storefront?
On Pro: unlimited listings across service types — private dining, catering, meal prep, classes, bartending packages, consulting, seasonal services, and add-ons — all under one brand.
Is there an app to download?
SRVE is a mobile-responsive web platform — it works on any phone, tablet, or computer without an app store.
How do shopping lists work?
Each confirmed order generates an ingredient or supply list with quantities tied to your menus and guest counts. Shop it yourself or hand it off to Instacart or another supported delivery platform — receipts and actual spend connect back to the order.
Payments & fees
How do I get paid?
Clients pay deposits and invoices directly through your SRVE storefront. Transaction and payment-processing fees apply to payments taken through the platform.
What does SRVE cost?
Starter is $10/mo ($96/yr), Pro is $50/mo ($480/yr), and Business — coming soon — starts at $200/mo ($1,920/yr). Every plan saves 20% when paid annually.
Membership & benefits
What do USPCA members get?
SRVE Pro is included for eligible USPCA members — the exact duration for your membership type is confirmed at activation (final language pending USPCA × SRVE confirmation).
What is Souzie Sous?
Your personalized guest-service agent. The AI version is included with Pro and Business, handling client and guest questions on website chat, SMS, and email. Human concierge support — including phone — is a paid add-on.
Teams & business
Can I add my team today?
Team features ship with SRVE Business, which is coming soon.
Is SRVE a POS for my restaurant?
No — SRVE isn’t a POS or restaurant-management replacement. For restaurants, SRVE is how you expand beyond the dining room: catering, private dining, and off-premise experiences.
Still have a question?
The tools are almost ready — be first in line.